Before Booking over the Internet

The Internet is a valuable source for research. It is a great way to get an idea of average moving costs.  But it should not be used as a means to contract with a mover. A fair and reasonable estimate can only be given if the moving company’s estimator actually sees the goods being moved.

There are many unscrupulous individuals who pose as movers with Internet websites. They lure unsuspecting consumers with unusually low prices and then hold the goods hostage, claiming the goods moved far exceeded the amount of the estimate.

These moves are often conducted between multiple states to avoid scrutiny of the state law enforcement officials. Federal law enforcement does not have enough resources to track, prosecute and convict all of these thieves and extortionists.

We encourage Federal law-makers to provide resources for enforcement of the federal motor carrier laws and crack down on these activities. For now, avoid doing business with a mover that deals strictly over the Internet or by telephone.

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